in this chapter are purely fictional
and any resemblance to existing inviduals
is purely coincidental)
Welcome to my life
"Hi there, this in Janine - how can I help you today?" I say on auto-queue. Its another complaint for the new version of our latest + greatest bleeding edge software.
"That's the first time I have heard of this issue. I will raise it with our support team and someone will get back to you promptly" (yeah right). And "Have a nice day" and now it's time for my tea break with Melanie.
I call up to Melanie's desk who is on the phone to Bill asking for help with her dodgy mouse. She's having difficulty convincing him to come down + have a look at it for her
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